1. Introduction
Effective Date: 01 May 2025
At ChefStyle, we strive to provide high-quality apparel and excellent customer service. If you’re not completely satisfied with your purchase, please review our refund and returns policy below.
2. Return Eligibility
You can return apparel items if:
– They are unused, unworn, and in original condition with tags attached.
– The return request is made within 14 days of delivery.
– The item has not been customized or marked as final sale.
3. Refund Process
– Approved returns will be refunded via the original payment method within 3 – 7 working business days.
– Refunds exclude shipping fees, unless the return is due to a defect or error on our part.
– Store credit or exchanges are also available for eligible returns.
4. Non-Refundable Items
– Items marked as final sale.
– Customized or altered apparel.
– Products showing signs of wear, damage, or washing.
5. Return Procedure
– Contact Us at info@chefstyle.co.za or +27 71 744 2504 (WhatsApp) to request a return.
– Receive confirmation and return instructions.
– Ship the item back to our designated return address.
– Once received and inspected, we will process your refund or exchange.
6. Defective or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 1-3 days, and we will arrange a replacement or refund at no extra cost.
